As Utility Shutoff Moratorium Ends, Be Aware of Imposter Scams

Wisconsin’s annual winter heating disconnection moratorium ends April 15, 2026. This moratorium prevents utility providers from shutting off residents’ essential heat services due to unpaid bills. Consumers should be aware that scammers impersonate utility providers and contact Wisconsin phone numbers with threats to shut off services if they do not pay immediately. The scammers claim consumers have overdue/unpaid bills and often ask to be paid in gift cards, cryptocurrency, a banking app, or by wire transfer.

Consumers should not listen to cold callers or open links they receive in unsolicited texts or emails. Instead, they should verify their utility provider’s contact information from a billing statement or official website, then reach out to them directly, especially if they unsure of the status of their account. For assistance with utility bills, consumers can contact these trusted resources:

· Energy Assistance: Call Statewide Customer Care Center at 1-800-506-5596 or visit EnergyAndHousing.wi.gov and search for the Wisconsin Home Energy Assistance Program

· Information and referrals for thousands of other services in Wisconsin: Call 211 Wisconsin’s 24/7/365 hotline at 2-1-1 or text your ZIP code to 898211

· Questions about Wisconsin utilities: Call the Public Service Commission of Wisconsin at psc.wi.gov or 608-266-2001 / 1-800-225-7729