Public Safety Dispatchers recognized during Telecommunicators Week, April 12–18

In 1981, a dispatcher in California founded Telecommunicators Week to raise public awareness of the hard work and dedication of public safety telecommunicators. A decade later, in 1991, Congress officially recognized the observance with a proclamation signed by President Clinton, designating the second full week in April as National Public Safety Telecommunicators Week. This year, we continue this tradition by honoring the critical role telecommunicators play in our society during Public Safety Telecommunicators Week, April 12–18.

The Fond du Lac County Communications Center, a Sheriff’s Office-run 911 center, serves all communities in Fond du Lac County, including 18 fire departments, six ambulance services, 11 first responder groups, and 11 law enforcement agencies.

In 2025, the Fond du Lac County Sheriff’s Office Communications Center handled over 86,000 administrative calls and more than 21,000 emergency calls, while managing over 125,000 Computer-Aided Dispatch (CAD) calls for service. This averages 293 incoming phone calls and 342 CAD entries per day in the Communications Center. Dispatchers serve as the vital link between the public and emergency services.

Capt. Eric Halbach said,

“We are sincerely thankful for their steadfast commitment to the citizens of Fond du Lac County, their skill in quickly processing information, coordinating the appropriate public safety response, and offering comfort during critical moments is truly remarkable.”

Lt. Wagner added,

“Our Communication Deputies serve as the central hub of public safety in Fond du Lac County. With more than 224 combined years of service—and an average tenure of 11 years—our team brings a remarkable depth of experience and professionalism to every call. We are grateful for their long-standing dedication to the residents and visitors of this county. The citizens of Fond du Lac County can take confidence in knowing they are in highly capable hands when they call for assistance. Every call is a team effort, and this group represents one of the most resilient and dedicated teams we have had the privilege to support.”

In recognition of the invaluable service provided by our public safety telecommunicators, the Fond du Lac County Board has declared April 12–18 as Public Safety Telecommunicators Week. This designation highlights the tireless commitment and dedication of our telecommunicators in safeguarding our communities. On behalf of the Fond du Lac County Sheriff’s Office, we express our sincere appreciation to our telecommunicators for their outstanding service.