WisDOT recognized for excellence in communication, customer service and public outreach

The Wisconsin Department of Transportation celebrates recent recognition from the American Association of State Highway and Transportation Officials and the American Association of Motor Vehicle Administrators for outstanding work in communication, customer service and public outreach.

Each year, the American Association of State Highway and Transportation Officials holds a skills contest to recognize state DOTs that excel in several communications categories.

The WisDOT will receive Skills Awards for Best Non-Traditional Outreach for their outreach efforts to inform students, parents and driver education schools about the program created in Gov. Evers’ 2023-25 state budget to award driver training grants to eligible teens.

They also won Best in Customer Service for efforts to serve an increased number of DMV customers applying for REAL IDs ahead of the May 7, 2025 federal deadline. Strategic communication and planning allowed Wisconsin DMV to meet customers’ needs, keep DMV in-person customer wait times low and helped Wisconsin achieve one of the highest REAL ID compliance rates in the country.

For the American Association of Motor Vehicle Administrators, The WisDOT won awards for Overall Campaign Budget Over $50K for Wisconsin State Patrol’s Buckle Up Phone Down Day campaign which was recognized for outstanding public outreach to educate Wisconsinites about the dangers of distracted driving and driving without a seat belt.

They also won an award for Innovative Use of Technology for the Biometric Authentication initiative which was recognized for innovation in online security to ensure online applications used by DMV customers are not susceptible to fraudulent activity.